Having a diverse portfolio of reward options with hotel loyalty rewards programs is a key driver of member satisfaction. According to the J.D. Power 2017 Hotel Loyalty Program Satisfaction Study,SM overall satisfaction is higher among program members who redeem rewards for dining, product purchases and special events than among those redeeming rewards for hotel stays alone.
The study measures customer satisfaction by examining four factors (in order of importance): ease of earning and redeeming rewards (35%); program benefits (27%); account management (22%); and member communication (16%). Satisfaction is measured on a 1,000-point scale.
“As loyalty and rewards programs [...]
AccorHotels, the world-leading travel and lifestyle group, today signed a management agreement with leading Dubai-based master developer Nakheel for the expansion of AccorHotels’ globally-renowned luxury brand, Raffles Hotels & Resorts.
The agreement, recognised by Nakheel Chairman Ali Rashid Lootah and Sébastien Bazin, Chairman and CEO of AccorHotels at a signing ceremony at the International Luxury Travel Market (ILTM) in Cannes (France) will lead to the opening of PALM360, a spectacular two tower development on the world famous Palm Jumeirah comprising of the Raffles The Palm Dubai Hotel and Raffles Residences PALM360.
Set to open in 2021, PALM 360 will be the [...]
Dubai has maintained its strong performance through 2017 and is on track for another record year in terms of tourist volumes, according to the latest data released by Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism). A total of 11.58 million international overnight visitors arrived in Dubai during the first nine months of 2017, reflecting a 7.5 per cent increase over the same period last year, underlining the strength of the emirate’s tourism industry as well as the growing appeal of Dubai as a global tourism destination of choice.
India retained top spot on Dubai’s list of source markets for inbound tourism, with 1,478,000 Indian tourists arriving in the [...]
Spending within the UAE’s travel and tourism sector is expected to rise steadily over the next five years and reach over $56 billion in 2022 as new mega projects come to market, a recent analysis conducted by the Dubai Chamber of Commerce and Industry showed.
The analysis, based on new data from Business Monitor International (BMI) and the World Travel and Tourism Council (WTTC) revealed that total spending in the sector is predicted to increase 4.5% year on year in 2017 to reach over $42 billion.
Growth within the UAE’s travel market growth will likely be supported by several recently announced projects, including Marsa Al Arab, a $1.7 billion mega tourist resort near [...]
Dubai master developer Nakheel today broke ground on a new, 375-room hotel at Ibn Battuta Mall, with a total project value of AED240 million.
The ground-breaking ceremony – Nakheel’s second in a week – was led by Chairman Ali Rashid Lootah and comes a month after the company handed a construction contract worth AED184.5 million to Dubai-based Parkway International Contracting LLC to build the hotel, which will be operated by Thailand’s Minor Hotel Group under the AVANI brand.
Set for delivery in 2019, the AVANI is the second Nakheel hotel at Ibn Battuta Mall and one of 18 in the company’s growing hospitality project portfolio. Nakheel is investing AED5 billion in the [...]
On the occasion of International Day of Happiness, award-winning Dunes Hotel Apartments today officially announced the launch of ‘Hi’ the chain’s brand new Happiness Initiative.
“Inspired by Dubai’s National Happiness and Positivity Programme we wanted to launch a corporate initiative focused on spreading joyfulness and creating a positive environment for guests and employees alike. At its heart, Hi is about celebrating everyday happiness and delighting our guests by going over and beyond the line of duty. It is also about continuing to make our employees feel valuable and making Dunes a happier place to work. Our focus as an organization will be about creating little moments [...]
Defining a new lifestyle choice in Dubai Marina, one of the largest waterfront developments, global developer Emaar Properties is unveiling an exceptional collection of branded residences that overlook the shimmering waters of the Arabian Gulf.
Vida Residences Dubai Marina brings a unique value proposition for customers with its exotic location in Dubai Marina and elegant Miami-style. As part of the Vida Dubai Marina Hotel, residences and Yacht Club, they will have within reach an assortment of lifestyle amenities and marine pursuits.
The residences share a range of amenities with the Vida Hotel, an upscale, contemporary hotel brand that brings a trendy and chic [...]
At the leading Travel Trade Show, ITB Berlin, Jumeirah Group announced the brand is expecting an increase in German travellers to Dubai and its portfolio of international hotels this year, following a strong end to 2016.
Alison Broadhead, Chief Commercial Officer, said: “Germany has historically been a top source market for Jumeirah, both for our hotels in the United Arab Emirates, and for a number of our international hotels, in particular Jumeirah Frankfurt, Jumeirah Port Soller Hotel and Spa in Mallorca and Jumeirah Dhevanafushi in the Maldives. In light of the challenging times the market faced in 2016, our portfolio performed well, continuing to attract a high share of [...]