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Banking
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August 30, 2017

Emirates NBD’s Pepper learns Arabic

Emirates NBD’s Pepper has now learnt to speak Arabic! The artificial intelligence (AI) powered humanoid robot, brought to the UAE by Emirates NBD last year, has been widely popular due to his novel proposition and charming personality, and will now also cater to the bank’s Arabic-speaking customers.

Adding a fun element to the banking experience, the bilingual Pepper will continue to interact with customers at the bank’s Jumeirah Emirates Towers and Dubai Mall branches and provide assistance with issuing branch queueing tokens, presenting information about products and services in an engaging manner and obtaining customer feedback through a happiness meter.

“Pepper has [...]

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August 28, 2017

IDC Research Shows 80% of Asia/Pacific Banks Still Create Inconsistent, Unpredictable Customer Experiences

IDC Financial Insights’ recently completed benchmarking of the maturity of Asia/Pacific banks (excluding Japan) confirms that more than 80% of these banks are still in early stages of the maturity model — the ad hoc and opportunistic stages. These banks are lagging behind their global peers when it comes to strengthening experience excellence for their products and services.

The symptoms of this deficiency are varied, ranging from their inability to keep pace with the changing needs and requirements of their demanding customers to how the current business and IT digital initiatives are disconnected and poorly aligned. To be sure, most of these banks are attempting to [...]

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May 26, 2017

RTA collaborates with ADCB on offering easy payment of fines, seasonal parking fees

The Roads & Transport Authority (RTA) in Dubai has teamed with the Abu Dhabi Commercial Bank (ADCB) in launching an initiative enabling motorists to pay for their RTA’s fines and seasonal parking card rates in easy instalments. It involves the offering, through the ADCB, of interest-free payment solutions to clients over various periods, depending on the amount of the fine.

To this effect, the two parties have recently signed a partnership agreement at the RTA Head Office in Dubai. Accordingly, ADCB credit card holders can have their fines, RTA seasonal parking fees paid in instalments in a flexible and a smooth manner.

Yousef Al Reda, CEO of RTA’s Corporate [...]

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May 4, 2017

Emirates NBD launches ‘Cheque Chain’ to integrate blockchain technology into cheques

Emirates NBD, a leading banking group in the region, announced the launch of ‘Cheque Chain,’ an initiative that will integrate blockchain technology into cheques to strengthen their authenticity and minimise potential fraud. Emirates NBD plans to introduce the Cheque Chain initiative to its employees during the pilot phase, ahead of the customer roll later this year.

The first phase of the initiative will see the printing of a unique QR (Quick Response) code on every leaf of the newly issued cheque books, thereby reducing fraud by making it difficult to forge cheques. In subsequent phases, the QR code will register each cheque on the bank’s blockchain platform, ensuring that [...]

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May 2, 2017

Banking on the future: Data Analytics, Cognitive, Blockchain & IoT to change the way Indians bank.

How far can banks, finance or insurance companies in India innovate? Is there any saturation on how BFSI can use technology? I ponder in the coming years, these companies will be like a giant tech company with a banking licence; each having their own innovation labs. Amazed by this thought? Let us see the science behind it.

The number of banks, finance and insurance companies have skyrocketed in past few years. With other sectors in India like e-commerce, automobile, telecommunications witnessing a plethora of technological advancements, somehow the marriage between technology and BFSI has taken a lot longer to get off the ground.

The customers’ pain point of carrying [...]

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May 2, 2017

Emirates NBD Group becomes Official Banking Partner for Expo 2020 Dubai

Emirates NBD, a leading banking group in the region, has signed a Premier Partnership agreement with Expo 2020 Dubai to become its Official Banking Partner.

The partnership marks Emirates NBD’s long-term commitment to supporting the growth and development of the UAE, in line with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai.

The partnership agreement was signed by His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman of the Expo 2020 Dubai Higher Committee, and Hesham Abdulla Al Qassim, Vice Chairman and Managing Director, Emirates NBD Group.

Emirates NBD will be the [...]

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April 24, 2017

ADCB to get the Dubai Endowment sign in recognition of its support

As per ‘The Year of Giving’ declared by the UAE President His Highness Sheikh Khalifa bin Zayed Al Nahyan, and the environment endowment initiative launched by The Mohammed Bin Rashid Global Centre for Endowment Consultancy (MBRGCEC) and the Emirates Wildlife Society in association with WWF (EWS-WWF), the Abu Dhabi Commercial Bank (ADCB) has announced its participation by supporting environment programmes conducted by EWS-WWF. This initiative follows the ‘Global Vision for Endowment’, which was launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai, to revive the practice of endowment through innovative applications. [...]

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March 22, 2017

The next big awe in BFSI

Banking and financial activities has always been the ground zero to not only implement but also determine economic revolutions and advancements. With the very wave that India is currently sailing on – demonetisation and the cashless transactions – manifests the impetus laid on how crucial it is for our banking system and the allied financial services sector to be on its toes.

Cloud and Data are areas of discussions for IT leaders in the BFSI sector considering the volume of activities happened lately in the country which will keep growing in the near future. Having said that, the major challenge today is IT security; in the mobile cloud era where datacenter [...]

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