Citibank Ranks Highest in Hong Kong Retail Banking Customer Satisfaction
With more than half (57%) of customers now ready to embrace virtual banking with their main financial institution, banks need to rethink their strategy in order to meet the changing needs of their customers, according to the inaugural J.D. Power 2018 Hong Kong Retail Banking Satisfaction Study.
Although the study finds that 71% of customers have used online banking (via PC) to interact with their main bank in the last 12 months, only 30% have used mobile banking, which is significantly lower than the 78% in mainland China, 43% in Australia, and 41% in Singapore. Nevertheless, it is clear that [...]
Cisco today announced new innovations built to bring visibility to IT’s biggest blind spot: the wide-area network (WAN). Made up of disparate networks outside of the control of IT, the WAN connects employees to applications, no matter where those employees might be. The fragmented nature of the WAN means that IT often has limited ability to specifically determine problems and get real-time information. Now, Cisco is helping IT by providing the capability to forecast WAN problems before they happen, while quickly isolating and fixing issues when they do occur.
Over the past few years, the rise of multicloud IT environments has exacerbated the traditional complexity of the WAN [...]
Written by Rabih Soueidi, Managing Partner of Sapience Consultancy
Historically data has been generated manually by people; for example, an interviewer filling a questionnaire with the respondent or an employee entering data into computer system. When the internet started to evolve, the data generation shifted to the users resulting in a sudden increase of the amount of data being produced on a daily basis. An example of data generated by users is the use of mobile and social media. Now devices are generating data everywhere around us, from sensors that monitor traffic to beacons that track visitations in retail stores, to satellites, cameras, and [...]
Quality of Advice Seen as Key Bank Differentiator, Yet Many Banks Still Miss Opportunity
In a financial services landscape littered with personal finance gurus, mobile finance apps and well-intentioned friends and family, the retail bank is still a valuable first line of financial advice on everything from quick savings tips to retirement strategies, but many banks miss this key opportunity to connect with their customers. According to the J.D. Power 2018 U.S. Retail Banking Advice Study,SM 78% of U.S. retail bank customers say they are interested in receiving financial advice or guidance from their bank. However, just 28% of retail bank customers say they receive financial [...]
For a decade, emerging markets have ignited the global economy, contributing more than 80% to its economic expansion. Today, these markets consistently perform a remarkable three to four times better than their developed market counterparts in the fast-moving consumer goods (FMCG) industry.
As a whole, emerging markets have shown consistently higher FMCG sales than developed markets in recent history. These markets will remain important investments, even as the world’s developed economies take serious steps towards recovery. These markets still have their challenges and are becoming increasingly competitive. To win, companies must evolve their strategies and tailor them for [...]
Saudi Telecom Company (STC) and Cisco announced they have signed a Memorandum of Understanding (MoU) and intend to collaborate on the development of 5G communication systems and networks. The joint effort aims to facilitate STC’s transformation into a digital service provider and supports the pivotal role it plays in enabling Saudi Arabia’s 2030 Vision and National Transformation Plan.
The MoU was signed at the Mobile World Congress by Nasser Al-Nasser, Chief Operating Officer, STC, and Ali Amer, Managing Director, Global Service Provider Sales, Cisco Middle East and Africa. Under the terms of the MoU, Cisco intends to work closely with STC on its architectural [...]
New agile network is foundational for du’s rapid transformation into a digital ICT service provider; supports plans for next-generation applications and services for the 5G era
UAE-based telco ‘du,’ from Emirates Integrated Telecommunications Company (EITC), and Cisco announced a collaboration to build a future-proof network that is designed to support du’s rapid transformation into a digital service provider. The announcement was made to coincide with Mobile World Congress 2018, being held 26 February to 1 March this year.
Demand for more bandwidth is rising exponentially as consumers and businesses embrace new digital applications, services and technologies. In order [...]
Nielsen announced a first-of-its-kind data and technology agreement with IPG Mediabrands, the media management and data arm of Interpublic Group that will greatly enhance the company’s audience discovery, activation and measurement abilities.
The integration will match millions of IPG Mediabrands’ consumer ids, housed within its Audience Management Platform (AMP), with Nielsen’s extensive TV viewing and purchase behavior insights. This includes purchase-based audience data from a robust set of anonymized frequent shopper cards in the U.S. from Nielsen Catalina Solutions, as well as NBI’s detailed transaction data from over 80% of all U.S. credit cards in the [...]