Eighty one percent of customer experience (CX) leaders report they will compete mostly or entirely on CX, but less than half have established the rationale for why CX drives business outcomes, according to Gartner, Inc. The goal of CX is to meet and exceed customer expectations, but while 48 percent say their CX efforts exceed management’s expectations, just 22 percent of customer experience leaders report their CX efforts exceed customers’ expectations.
To address this challenge, Gartner unveiled the CX Pyramid, a new methodology to test organizations’ [...]
The Dubai International Financial Centre (DIFC) Courts have partnered with Smart Dubai to create the world’s first Court of the Blockchain. Building on existing dispute resolution services, the alliance will initially explore how to aid verification of court judgments for cross-border enforcement.
The partnership is the first step in creating a blockchain-powered future for the judiciary which will have far-reaching benefits, including streamlining the judicial process, removing document duplications, and driving greater efficiencies across the entire legal ecosystem.
Future research will combine expertise and resources to investigate handling disputes arising out of [...]
Dubai welcomed a record 8.10 million international overnight tourists during the first six months of 2018, representing a consistent increase on the same period last year. Figures released by Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism) have confirmed the continued success of the emirate’s tourism sector, which at the end of 2017 was worth AED109 billion a year. A destination of choice for a number of global markets, Dubai is on track for projected growth into the second half of 2018.
Top source markets continued to witness stable year-on-year performances in the first half of 2018, with India, KSA and the UK retaining their top three positions when [...]
Dubai Technology Entrepreneur Centre (Dtec), DSOA’s wholly owned technology startup center that is the largest of its kind in the Middle East, announced that it will host the Dubai edition of AngelHack’s Global Hackathon Series 2018.
Conceptualized by AngelHack, a leading global entrepreneurial community based in San Francisco, USA, with the objective of bridging the gap between Silicon Valley and entrepreneurs across the world, this year’s event spans six continents and is held under the theme Seamless Technology. The Dubai edition will run on August 3 and 4, 2018. The hackathon will then move to Ramallah in Palestine on August 9 and 10.
Welcoming innovators from [...]
As organizations continue to embrace digital transformation, they are finding that digital business is not as simple as buying the latest technology — it requires significant changes to culture and systems. A recent Gartner, Inc. survey found that only a small number of organizations have been able to successfully scale their digital initiatives beyond the experimentation and piloting stages.
“The reality is that digital business demands different skills, working practices, organizational models and even cultures,” said Marcus Blosch, research vice president at Gartner. “To change an organization designed for a structured, ordered, process-oriented world to [...]
Ahead of President Xi Jinping of China’s arrival in the UAE later this week, Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism) reports continued growth in visitors from China. With a robust growth of 119% in overnight Chinese visitors since 2014 and a YOY increase of 41.4% overnight Chinese visitors to Dubai from 2016 to 2017 combined with a number of key agreements signed with major players in China, Dubai Tourism has reconfirmed its continued focus on its fourth top source market. Now one of Dubai’s fastest growing source markets, closing the first five months of 2018 with a record 400,547 visitors, this growth is predicted to continue in 2018.
Mimecast Limited, a leading email and data security company, today announced the launch of its early adopter program after conducting a successful private beta for the new Domain Name System (DNS) Security Gateway solution.
The Mimecast DNS Security Gateway cloud-based service guards against malicious activity initiated by user action or malware while blocking access to websites deemed unsafe or inappropriate based on each organization’s objectives and policies. The program is open for existing Mimecast customers looking to improve their defenses against web-based attacks.
Combining Mimecast DNS Security Gateway with the Mimecast Secure Email Gateway services enables [...]
Emirates has won World’s Best Inflight Entertainment award for the 14th year in a row at the prestigious Skytrax World Airline Awards 2018. The airline also secured a service excellence award for best airline staff service in the Middle East this year.
The Skytrax World Airline Awards are considered a global benchmark of airline excellence. This year’s results were decided by more than 20 million customers across 100 countries. The survey reviewed over 335 airlines from August 2017 to May 2018.
“It’s an honour to be recognised by Skytrax for our commitment to innovation and service excellence. We always work hard to stay creative, relevant, and [...]
His Highness Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai and President of Dubai International Financial Centre (DIFC) said DIFC has played a highly positive and impactful role in Dubai’s economic development and diversification. Building on its world-class ecosystem, the Centre has constantly strengthened its partnerships with leading financial institutions and attracted international players to access growth opportunities through its world-class platform.
His Highness said that DIFC’s strategy is a true reflection of the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, [...]
du, from Emirates Integrated Telecommunications Company (EITC), in collaboration with Cisco, unveiled a white paper outlining its transformational journey towards becoming an ‘ICT service provider’ by 2021. Titled ‘EITC Infrastructure Outlook 2021’, the white paper sets the framework for the company’s digital transformation in terms of technology adoption, transition to digital services, as well as customer centricity and uniformity of experience. It describes how adopting a software-defined approach will help du deliver innovative services, ensuring its longer-term success, in line with supporting the UAE Vision 2021 strategy.
“As du drives its transformation agenda to spur [...]
His Excellency Omar Sultan Al Olama, Minister of State for Artificial Intelligence visited Dubai Silicon Oasis (DSO), the integrated free zone technology park. During the visit, he met with Dr Mohammed Al Zarooni, Vice Chairman and CEO of Dubai Silicon Oasis Authority (DSOA), in the presence of Khalfan Juma Belhoul, CEO of Dubai Future Foundation, and Shahla Abdul Razak, Deputy CEO of DSOA.
His Excellency Omar Sultan Al Olama commended government entities and private corporations on their harmonized efforts in contributing to the status of the UAE as a pioneer in the field of innovative artificial intelligence technologies. He said: “Developing AI-based solutions is a clear [...]
Dubai Sports Council (DSC) has introduced a new project aimed at developing the sports sector under the umbrella of the Dubai 10X initiative. The «Dubai Sports Gate» project is an interactive portal that serves as a guide to all sports events which take place in Dubai.
The initiatives are part of 26 initiatives submitted by 24 government agencies in Dubai, which were approved by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Board of Trustees of the Dubai Future Foundation (DFF). A panel of experts reviewed more than 160 ideas submitted by 36 parties for implementation in less than 365 days.
H.E. Saeed Hareb, [...]
Dubai SME, the agency of the Department of Economic Development, DED, in Dubai, mandated to develop the Small and Medium Enterprise, SME, sector, in conjunction with the Dubai Statistics Centre, released a new study on the local SME sector as part of Dubai SME Development Plan, SMDP, which is part of the Dubai Plan 2021.
The study was released in conjunction with the World SME Day, which was celebrated on June 27th this year.
Underlining the role and importance of the SME sector in the overall economy in Dubai, the study, which was initiated during the first quarter of 2018, showed that SMEs continue to create a significant number of job opportunities and add [...]